Microsoft propels retail forward with agentic AI capabilities that power intelligent automation for every retail function

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• Microsoft's personalized shopping agent template gives us a flexible foundation to explore AI-powered guidance in a way that fits our brands, improves the customer experience and helps customers get inspired

  80% confidence

• The retailers that thrive will be the ones that unify their business with intelligence that reaches every corner of the value chain

  80% confidence

• This is the modern power of Agentic Storefronts: personalization and relevance, trust and accuracy, speed and convenience

  80% confidence

• At Etsy, our job is to make it simple for people to discover the special things our sellers create. By bringing Etsy's unique inventory to Copilot Checkout, we're meeting buyers at the moment intent becomes action

  80% confidence

• With the store operations agent template, we're advancing our AI strategy by enabling teams to act on live store insights

  80% confidence

• The flexibility to shape the agent around our specific needs ensures our teams can focus on delivering exceptional service while we stay ahead in a fastmoving retail world

  80% confidence

• With Microsoft's catalog enrichment agent template forming the backbone of our personalized shopping experiences, we can turn product details into meaningful insights that help shoppers discover styles in real time, receive tailored recommendations and explore complete looks

  80% confidence

• Copilot Checkout can move a customer from intent to transaction in seconds, all without leaving the conversation. It's the merchant's checkout powered by Shopify, seamlessly fitting into the customer's experience

  80% confidence

• It's a powerful step forward in our commitment to delivering service that's as dynamic as our brand

  80% confidence

• It supports our ambition to improve conversion while also reducing returns through better decision support at the product level — ultimately helping customers feel more confident and satisfied with their choices

  80% confidence

• AI-driven ecommerce traffic for the 2025 holiday season has surged by 693% compared to 2024

  80% confidence

• With Microsoft's agentic AI, retailers can automate what slows them down and amplify what sets them apart, enabling faster decisions and stronger customer relationships while building operations ready for whatever comes next

  80% confidence

• With one integration, we open the door for our sellers to show up across new surfaces without extra work. It's a straightforward way to connect their creativity to high-intent buyers — and to keep commerce human as shopping evolves

  80% confidence

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